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THE ART OF LISTENING: IMPROVING PATIENT AND TEAM LISTENING
August 16 @ 12:00 pm - 1:00 pm PDT
Presented By: Alan H. Rosenstein, MD, MBA
In today’s complex health care environment it is crucial for all health care providers to recognize the importance of effective communication and collaboration between all members of the health care team, patients, and their families to assure successful outcomes of patient care.. Listening and understanding are two of the key skills needed for effective communication. Gaining a better understanding of physician attitudes and behaviors is an important step in helping them acquire effective communication skills.
- Recognize the importance of effective communication and collaboration skills needed to enhance team relationships that impact patient care
- Discuss barriers that impede effective communication and listening skills
- Discuss strategies for improving communication and team collaboration skills
- Discuss the importance of emotional intelligence to better understand key factors affecting communication efficiency