Loading Events

« All Events

  • This event has passed.

Patient Experience… The Essentials: YOU & MAIDET

March 20 @ 12:00 pm - 1:00 pm PDT

Moderated By: Shiva K. Ganji, MD,  Hospitalists Service Director

Presented By: Susan Watson, MSN, RN, NE-BC, Management Specialist

Beginning in 2014, CMS initiated payments based upon regulations such as Value-Based Purchasing and HCAHPS scores. It is important that providers understand that the quality of care received in all departments will certainly influence the patient’s overall perception of care. Delivering quality patient care within Natividad starts with creating a culture that is focused on delivering the best care possible to patients, which can be done through implementing a program like MAIDET. Having an engaged staff is critical in achieving and sustaining patient satisfaction goals.

Desired Outcomes:

  • Increase awareness of the importance of physician patient communication as it relates to improved patient experience measured through HCAHPS.
  • Recognize the components of MAIDET.
  • Through observation or direct participation identify the importance of MAIDET.
  • Develop new or enhanced strategies for physician patient communication which you will put into ACTUAL Practice.

CME Activity Flyer PDF


March 20
12:00 pm - 1:00 pm
Event Category:
Event Tags:


Andrew McCague, DO, Trauma/Surgical Critical Care, CME Committee Chair


Natividad Medical Center
1441 Constitution Blvd
Salinas, CA 93906 United States
+ Google Map