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Patient Experience… The Essentials: YOU & MAIDET
March 20 @ 12:00 pm - 1:00 pm PDT
Moderated By: Shiva K. Ganji, MD, Hospitalists Service Director
Presented By: Susan Watson, MSN, RN, NE-BC, Management Specialist
Beginning in 2014, CMS initiated payments based upon regulations such as Value-Based Purchasing and HCAHPS scores. It is important that providers understand that the quality of care received in all departments will certainly influence the patient’s overall perception of care. Delivering quality patient care within Natividad starts with creating a culture that is focused on delivering the best care possible to patients, which can be done through implementing a program like MAIDET. Having an engaged staff is critical in achieving and sustaining patient satisfaction goals.
- Increase awareness of the importance of physician patient communication as it relates to improved patient experience measured through HCAHPS.
- Recognize the components of MAIDET.
- Through observation or direct participation identify the importance of MAIDET.
- Develop new or enhanced strategies for physician patient communication which you will put into ACTUAL Practice.