SPECIAL NMC Grand Rounds – with SIMULATION: Communicating with patients and families after unanticipated outcomes (including errors)
March 27 @ 11:30 am - 1:00 pm PDT
Special Time: 11:30am – 1pm
Presented By: Jonathan D. Stewart, J.D., M.S., RN, CPHRM
Communicating with patients and families after an adverse event can be challenging — particularly following an error. This presentation will help prepare participants for these difficult but critically important conversations.
- Describe the importance of disclosure communication and transparency with patients and families.
- Define the elements of communication after adverse events.
- Identify the essential role of ongoing communication following a serious adverse event.