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How to Improve your HCAHP Scores
February 14 @ 12:00 pm - 1:00 pm PST
Presented By: Viki V. Kind, MA
Attendees will learn and practice communication strategies to improve understanding, adherence and decision making. As we understand the needs of our diverse population, we can better tailor the healthcare experience to meet those needs.
- Define what patients consider to be a satisfying interaction.
- Demonstrate listening techniques through role playing to increase patient satisfaction.
- Demonstrate communication techniques to improve patient understanding and adherence.
- Examine how these tools will respect patients from diverse populations.